Terms of Service & Refund Policy
Inner Compass Coaching · Lindsey Cartwright
1. Coaching Services Disclaimer
Inner Compass Coaching provides holistic health and wellness coaching services. Coaching is not therapy, counseling, psychology, psychiatry, or medical treatment. Lindsey Cartwright is not acting as a licensed mental health professional, physician, or medical provider.
Coaching is designed to support emotional awareness, nervous system regulation, self-understanding, and personal growth. It does not diagnose, treat, cure, or prevent any mental health or medical condition.
2. Client Responsibility & Consent
By engaging in coaching services, you acknowledge that:
- You are responsible for your own physical, mental, and emotional well-being.
- You understand coaching is a collaborative process, not a guaranteed outcome.
- You agree to seek appropriate professional support when needed.
3. Not a Crisis or Emergency Service
Inner Compass Coaching is not a crisis intervention service. If you are experiencing thoughts of self-harm, harm to others, or are in emotional crisis, please contact local emergency services or a qualified mental health professional immediately.
4. Results & Outcomes Disclaimer
Individual results vary. Coaching outcomes depend on many factors including personal effort, consistency, and life circumstances. No specific results are promised or guaranteed.
5. Scheduling & Attendance
Coaching sessions are scheduled in advance. Clients are expected to attend sessions on time. Missed sessions without at least 24 hours’ notice may be forfeited and are not guaranteed to be rescheduled.
6. Refund Policy
Due to the personalized nature of coaching services, all sales are considered non-refundable once services have begun.
If you purchase a coaching package and decide to discontinue:
- Completed sessions are non-refundable.
- Unused sessions are not guaranteed a refund.
- Payment plans remain the client’s responsibility unless otherwise agreed in writing.
Refund requests may be considered on a case-by-case basis only if services have not yet started. Approval is not guaranteed.
7. Communication Boundaries
Between-session support is limited to the boundaries outlined in your coaching package. Coaching communication is not monitored continuously and should not be used for urgent needs.
8. Privacy & Confidentiality
Your privacy is respected. Information shared during coaching is kept confidential, except where disclosure is required by law or there is risk of harm to yourself or others.
9. Changes to Terms
Inner Compass Coaching reserves the right to update these terms at any time. Continued participation in coaching constitutes acceptance of the current terms.
10. Governing Law
These terms are governed by the laws of the state in which Inner Compass Coaching operates.